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Contact Information

Questions related to the Florida Assessment of Student Thinking (FAST) may be directed to the Florida Help Desk and the Renaissance Support Team. Please refer to the table below for service hours and contact information.

Help Desk Grades Hours of Operation Toll-Free Phone Support Email Support Website
Florida Help Desk Grades 3–10 Reading Grades 3–8 Math B.E.S.T. EOCs Monday–Friday (except holidays) 7:00 AM–8:30 PM ET 1-866-815-7246
Renaissance Support Team Voluntary Prekindergarten (VPK) Grades K–2 Monday–Friday (except holidays) 7:30 AM–8:00 PM ET 1-800-338-4204 Contact Support Team

Information to Provide

Emails to the Florida Help Desk will be automatically logged and responded to within one working day (typically sooner). Emails to the Renaissance Support Team will be responded to within 24–48 hours. Urgent requests will be given priority. If you contact the above support teams, you will be asked to provide as much detail as possible about the issue(s) you encountered.

If contacting one of the support teams regarding a concern related to computer-based testing, please provide the following information:

  • Test administrator and district/school name and IT/network contact person and contact information
  • Grade and test name
  • FLEID(s) or Result ID(s) of affected student(s)
    • Do not send secure student information to the Help Desk via email.
  • Device, operating system, and browser version information
  • Any error messages and codes that appeared, if applicable
  • Information about your network configuration:
    • Secure browser installation (on individual machines or on the network)
    • Wired or wireless Internet network setup

CAI Supported Operating Systems

As a reminder, official technical support is provided only for the systems listed on the Supported Devices page.

General Policy Questions

For questions regarding assessment policies and resources, please contact your district assessment coordinator or the FDOE Bureau of K–12 Student Assessment at